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  Posted On: 30-08-2016        
            
         
   Job Application
 
  Title:  Manager - Operations
 
Company Name: 
One of Our MNC in digital media sector
 
Experience: 
8years with minimum of 3+ years in overseeing the operations.
 
Location: 
Chennai
 
Job description: 
Manage overall deliverables across the board along with optimum resource utilization and seat utilization meeting monthly targets
Monitor Service Level Agreements based on predetermined metrics
Define career path and steps ahead for individuals with in the team
Win customer confidence, becoming the point of escalation and contact for customers on existing business unit.
Ensure stack ranking is rolled out month on month and setting expectations across the team
Setting appropriate goals for all roles within the team and tracking individual performance
All operational reports with analytical data to be tracked and shared with the management
Tracking of billing exceptions and ensuring finance is informed of the same
Both monthly stack ranking and Quarterly business review presentations to be shared to reporting manager
Coordinate with HR in meeting all recruitment numbers which includes both ramp-ups and attrition numbers.
Track training need analysis for the team and coordinate with training dept accordingly.
Work with training team in providing feedback on new resources and continuous training needs
Manage and improve cost of poor quality. Coordinate with quality team and working towards improving quality based on the five-in-focus
Coordination of efforts across other production teams
Reduce headcount/labor costs improving margins quarter on quarter
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